Nelson Gaitan
PRODUCT DESIGNER
Nelson Gaitan smiling, in a white shirt outdoors
Miami, FL
About me

I'm a Product Designer who enjoys turning complex operational challenges into intuitive experiences.

From 2021 to 2026 I designed software for fundraising and endurance organizations, working across event registration, ticketing, auctions, volunteer management, and participant experiences.

Outside of design, you'll usually find me training for my next race, learning about AI, or playing guitar.

Nelson
How I work

Clarity over more features

The people I design for are often busy and under pressure. A clear screen helps them more than another option.

Options side by side

When a team disagrees, I put the workflows next to each other and let the comparison make the case.

Honest about limits

I'd rather say what a product can't do yet than hide it. It's how I designed Mo, and how I like to work.

Curious about people

I like learning how people actually use products, and why.

Experience
Product Designer · Haku Sports
Led design of enterprise software for ticketing, auctions, volunteer management, fundraising, and event-day operations for nonprofits and endurance organizations.
  • Guest Hub
  • Linked Events
  • Seating & Arrangements
  • Paddle Raise
Nov 2021 · Jun 2026
UX/UI Designer · Voting Portals
Led end-to-end design of a web platform condominium associations use to manage elections, voting, and community operations, and set up reusable design patterns.
May 2018 · Nov 2021
UX/UI Designer, Internship · Pacific 54
Wireframes, research, and landing page and navigation improvements for web projects.
Jan 2017 · Apr 2017
Customer Service Representative · Wallie
Handled customer service, sales and technical support for a payments company, monitored real-time payment failures, and documented issues for the IT team.
May 2014 · Oct 2016
Education
Applied Artificial Intelligence · Miami Dade College
In progress
UX/UI Design Certification · Ironhack
2016
Full resume ↗
Years in Product Design
Workflow design & information architecture
Design systems & interaction design
AI prototyping & user research
Runners on a Miami causeway at night with a cruise ship behind them
Outside of design

Endurance athlete & designer

Being part of the endurance community gives me a unique perspective when designing products for the people who organize, support, and participate in these events. It's also where Mo came from.

Training forMiami Marathon